Return & Refund Policy
Return & Refund (Before Order Ships)
Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). Orders are considered to be shipped when you receive shipment notification via email. This will include your tracking information along with carrier.
To process a cancelation prior to receiving shipping notification send an email to Returns@Thebaseballhome.com or call us at 855-550-0828
Please include your order #, Your Name, Email, Phone. A representative will confirm your cancellation by email along with processing your refund. Refunds can take up to 5 -7 business days to process.
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 855-550-0828 or email Returns@TheBaseballHome.com
Return & Refund (AFTER ORDER SHIPS)
Any new and unused product can be returned within 30 days from delivery date. Returns that are not related to any warranty claim will be subject to 25% restocking fee plus Return Shipping Costs.
To process a return please contact us by email Returns@Thebaseballhome.com or call us at 855-550-0828
Please include your order #, Your Name, Email, Phone and reason for returning. A representative will provide you with shipping details to return the item. Once item is returned you will receive a refund minus the 25% restocking fee.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Return & Refund of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product.
All sales are final for Custom made and Made-to-order products.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to Info@TheBaseballHome.com and we will process a return on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 24 hours, this will not be considered as a warranty claim.
Shipping Times
We promise to do our best to get your order to you as soon as possible. All orders are processed within 1-2 business days and delivered within 6-10 business days.
Order delays have proven to be unavoidable and outside of The Baseball Home control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from The Baseball Home, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage and provide it to Sales@TheBaseballHome.com within 24 hours of the product being delivered. Any damage occurred by shipping will be processed through our shipping partners warranty.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional 25% restocking fee will occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and a 25% restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact Sales@TheBaseballHome.com or call 855-550-0828
Chargebacks
Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact Info@TheBaseballHome.com or call 855-550-0828 for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
At The Baseball Home we pride ourselves on having the best return policies in the industry.
Brand Specific Restocking Fees
| Brand | Restocking Fee % |
| Hack Attack | 15% |
| Portolite | 20% |
| Beacon Athletics | 25% |
| Spinball Sports | 15% |
| Heater Sports | 10% |
| MaxBP | 25% |