Return & Refund (Before Order Ships)
Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). Orders are considered to be shipped when you receive shipment notification via email. This will include your tracking information along with carrier.
To process a cancelation prior to receiving shipping notification send an email to Returns@Thebaseballhome.com or call us at 855-550-0828
Please include your order #, Your Name, Email, Phone. A representative will confirm your cancellation by email along with processing your refund. Refunds can take up to 5 -7 business days to process.
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 855-550-0828 or email Returns@TheBaseballHome.com
Return & Refund (AFTER ORDER SHIPS)
Any new and unused product can be returned within 30 days from delivery date. Returns that are not related to any warranty claim will be subject to 25% restocking fee plus Return Shipping Costs.
To process a return please contact us by email Returns@Thebaseballhome.com or call us at 855-550-0828
Please include your order #, Your Name, Email, Phone and reason for returning. A representative will provide you with shipping details to return the item. Once item is returned you will receive a refund minus the 25% restocking fee.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Return & Refund of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product.
All sales are final for Custom made and Made-to-order products.
